Since Makele is offering non-tangible irrevocable goods, we do not issue refunds once the order is accomplished and the product is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site.

However, we realize that exceptional circumstances can take place concerning the character of the product we supply.

Therefore, we DO honor requests for a refund on the following reasons:

Non-delivery of the product:

in some cases, the process times are slower, and it may take a little longer for your orders to finish. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our support department in writing within 72 hours from the order placing date.

Otherwise, the campaign will be considered completed. If your order delivery has started, then the delivery will be finished as soon as possible and no refunds will be issued once your order has started processing.

Product not-as-described: 

Such issues should be reported to our support department within 72 hours from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website.

Complaints, which are based merely on the customer’s false expectations or wishes, are NOT honored. Our support team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing from us.

Product of Tool / Software: 

For any packages (except 3-day packages), if you’re not satisfied with the product, you can request a money-back refund.

Refund requests are only acceptable within 72 hours of product purchase. Purchases made significantly outside the 72-hour refund window are not eligible for a refund request.

When a refund of the product is issued, it will deduct a fee (around 20-30% of order pricing) for server fee, transaction fee, or any extra fee (if yes)

Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding the use of the Services, please contact us:

By email:

By visiting this page on our website: